PRIVACY AND COOKIES



Information on Handling Personal Data：

HONN values your privacy, and we want you to feel secure when providing your information to us. This means we handle your personal data in a way that respects your privacy. This privacy policy describes the personal data we collect from you and how we use your personal data. The privacy policy also outlines your rights and how you can exercise them. You are always welcome to contact us if you have any questions or concerns.


What Personal Data Does HONN Collect and What is Processing of Personal Data?

When you visit HONN's websites as an identified customer, purchase our products or services, or interact with us in other ways, we collect your personal data such as full name, address, email address, phone number, personal identification number, payment details, purchase, order and usage history, IP address, images and other case-related information (such as information provided when contacting our customer service).

Processing of personal data means any operation performed on personal data such as collection, adaptation, modification, storage, consultation, disclosure, restriction, deletion or destruction.


How Do We Use Your Personal Data?

We use your personal data to conduct our business and deliver the products and services we provide. We also use the information to create a better experience when you visit the website, as well as to inform you about your account and products. Additionally, we use personal data for marketing activities and to display more relevant advertisements about our products.

HONN processes personal data to provide relevant content on the website www.honn.eu, for example, to ensure that the website content is presented effectively on your device according to your preferences. The processing is necessary to fulfill our and your legitimate interest in providing information and services on the website. The personal data processed is information about how you interact with us, such as how you use our services, page response time, download errors, how you reached and left the service, device information such as IP address, browser settings, operating system, platform and screen resolution, regional and language settings. The personal data will be retained from the time of collection and for 36 months thereafter.

HONN processes personal data to provide a user account on www.honn.eu to give access to various services such as news, inspiration and offers, exclusive event invitations and digital purchase history. The processing is necessary to complete the agreement with you. If the information is not provided, our obligations cannot be met, and we will have to refuse service. The personal data will be retained until you, as a customer, choose to unsubscribe/leave the customer club. Purchase history may be stored longer if required by law.

HONN processes personal data to manage orders and administration of your purchase and subsequent service. The processing is necessary for us to fulfill our obligations under the purchase agreement. If the information is not provided, our obligations cannot be met, and we will have to refuse your purchase. The personal data will be retained until the purchase is completed, including delivery and payment, and for a period of 36 months thereafter to handle any complaints and warranty issues.

HONN processes personal data to sell products in our stores, such as to handle purchases, orders and payments. The processing is necessary to perform the agreement with you. If the information is not provided, our obligations cannot be met, and we will have to refuse your purchase. The personal data will be retained until the purchase is completed, including delivery and payment, and for a period of 36 months thereafter to handle any complaints and warranty issues.

HONN processes personal data for the purpose of preventing and investigating crimes against the company, such as preventing and investigating threats, thefts and burglaries in our own stores. The processing is necessary to pursue our legitimate interest in preventing and investigating crimes against the company. The personal data processed is video recordings from camera surveillance. The personal data will be retained from collection and for a period of 2 months thereafter.

HONN processes personal data for the purpose of improving products, such as for handling warranties, complaints, as well as for quality and product improvement. The processing is necessary to fulfill our and your legitimate interest in providing flawless products. The personal data will be retained during the case handling period and for a period of 6 months thereafter in order to respond to any follow-up questions from the customer about how the case was handled.

HONN processes personal data for the purpose of handling customer service inquiries, such as to communicate with you and respond to inquiries received by customer service or other digital channels (including social media) as well as investigate complaints and support cases. The processing is necessary to fulfill our and your legitimate interest in handling customer service inquiries. The personal data will be retained during the case handling period and for a period of 6 months thereafter in order to respond to any follow-up questions from the customer about how the case was handled.

HONN processes personal data for the purpose of fulfilling legal obligations such as complying with applicable legislation, such as accounting legislation and GDPR. Personal data is retained for 7 years in accordance with the Accounting Act.

HONN processes personal data for the purpose of marketing our products, e.g. to communicate relevant information about our products and services to you, as well as for marketing or campaigns related to our products, or products and services provided or marketed by our partners. The processing is necessary to pursue our legitimate interest in marketing our products and offers. The personal data will be retained during the customer relationship or until you notify that you no longer wish to receive such communication.


HOW WE COLLECT AND PROCESS YOUR PERSONAL DATA?

We receive certain personal data directly from you, for example when you create an account, subscribe to a newsletter, register for an event, purchase a product or contact us via customer service. We collect some personal data by registering how you interact with our website, for example by using technology such as cookies.

Sometimes we also collect personal data from third parties. Examples of third party sources, which may vary over time, are suppliers of payment transactions, service providers providing data for us to be able to customize our online marketing, and partners we collaborate with to arrange events.


WHEN CAN WE SHARE YOUR INFORMATION?

HONN only shares your personal information when required by law or otherwise permitted by law. In some cases, we may use a data processor to assist us with our marketing or to process agreements and orders. Companies that assist us in these cases may be freight and logistics companies, bank and credit card companies, or marketing suppliers. In such cases, we have entered into a data processing agreement to ensure that there are security measures in place to protect your data. When we share your information, it will be used for the same purpose for which we originally collected it.

HONN minimizes the transfer of personal data to a country outside the EU/EEA and in cases where, for example, system support and maintenance takes place, this is done in accordance with particularly high standards and agreements.

We also share your personal data with certain companies that are independently personally responsible, which means that they control how the information should be processed, such as authorities or companies offering independent payment solutions or general freight transport.


HOW DO YOU ACCESS AND VERIFY YOUR PERSONAL DATA?

You can access your personal data collected by HONN by contacting us by phone or by the email address provided on the Contact Us page below. We respond to questions about accessing your personal data or deleting data within 30 days. If you have an account, you can also verify or change parts of your personal data by logging into your account on our website.


HOW LONG DO WE RETAIN YOUR PERSONAL DATA?

We do not retain your personal data in a form that allows identification of you for longer than is necessary for the purposes for which the personal data is processed. We process and store your personal data for as long as it is necessary to fulfill our agreements with you. We also retain your personal data for other purposes, such as accounting and fraud prevention. For these purposes, your personal data is only stored for as long as it is necessary for the purpose or as long as it is necessary to comply with applicable laws.


YOUR RIGHTS

At HONN, we always want to be transparent about how we process your data. To access your personal data processing, you have the right to request access to your data by requesting a register extract. If we receive a request from you, we may request additional information to ensure that we provide the information to the right person. A request for registration must be signed in writing by you. You also always have the right to request that your personal data be corrected.

You can request the deletion of your data to the extent permitted by applicable law and in accordance with agreements entered into with you, and we will of course always do our best to accommodate your request for deletion. You also have the right to object to our processing (for example, if any of the collected data is incorrect). In some cases, HONN may not be able to fulfill your request for deletion if the data is required to comply with applicable law. Your personal data may not be processed for direct marketing or profiling if you object to such processing. You also have the right to withdraw a given consent at any time and to refuse any form of marketing.


COOKIES

HONN uses cookies and similar technologies to operate our website and to facilitate certain data collection. Cookies are small text files that are transferred to your device. The website uses two different types of cookies: session cookies that are only stored temporarily and disappear when you close your web browser, and persistent cookies that are saved for future visits. We use cookies to analyze the website's performance, customize it to your preferences, and to analyze your use of the services. We also use cookies to target relevant marketing to you. The website's functionality is to some extent dependent on session cookies, for example to facilitate navigation on the site and in the web shop. For more information on how we use cookies and similar techniques, see our cookie policy.

You can change the settings in your web browser or device to manage the use and scope of cookies. Use the help function in your web browser or device to learn more about how to change these settings. For example, you can choose to block all cookies, accept only first-party cookies, or delete cookies when you close your web browser. Note that some features on our website will not work properly if you block or delete cookies.


SECURITY FOR YOUR PERSONAL DATA

At HONN, we ensure that your personal data is handled in accordance with specific security measures to protect personal data from unauthorized or unauthorized access to the information. At HONN, only the information required is handled and only by those who need it in order to provide the best service to our customers.


RESPONSIBILITY FOR YOUR PERSONAL DATA

FJM SWEDEN AB(HONN), Box 3078, 10361, Stockholm, organization number 556929-2138, is the data controller responsible for the personal data collected and processed by HONN.

HONN is the data controller responsible for ensuring that HONN's processing of your personal data is conducted in accordance with applicable legislation.


COMPLAINTS AND SUPERVISORY AUTHORITY

If you feel that we have processed your personal data incorrectly, you can always contact us at HONN. The Swedish Data Protection Authority is responsible for data protection legislation, and anyone who believes that there has been incorrect handling of personal data can file a complaint with the Data Protection Authority.